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FAQs

We answer your frequently asked questions to make registering and fundraising simple

You can find answers to some of the most common questions below. If your question still remains unanswered, please use the contact page and we’ll be more than happy to help!

Registration

How do I register?

Click ‘Join a Walk‘ on the top right-hand corner of the Walk4BrainCancer website. From there select the walk you’d like to attend by filtering by state and territory. Click ‘View Walk‘, then on that page click ‘Register’.

You’ll be asked to choose if you’d like to register and fundraise or register and create/ join a team. Once you’ve selected an option you can then select the number and type of tickets you’d like to purchase and progress to payment.

What does my ticket include?

Your ticket includes entry to the event. Depending on the walk you attend, your ticket might also give you access to a ‘finish’ area where there may be live entertainment and formalities. Please visit the event pages for your event-specific information.

Your ticket does not include refreshments pre and post-event.

Why does my registration fee not count towards my fundraising?

Walk4BrainCancer events require infrastructures such as staging, sound equipment and various suppliers. The registration fee enables us to provide these services, and once those costs are met, all profits go directly to the brain cancer cause. These costs differ depending on the event and the infrastructure required, and we aim to keep them as minimal as possible. We are grateful to our suppliers who generously offer low and pro bono services.

Does my fundraising fund event infrastructure?

No. This is covered by your registration fee. 100% of your fundraising dollars go to the cause, not to event infrastructure.

I have used the magic link to sign in, how do I change my password?

If you have forgotten your password and you have used the ‘magic link’ to sign in to your account, you’ll need to change your password to be able to log in.

Once you’re logged in via the magic link, on the top right-hand side of the Cure Brain Cancer logo, you’ll see three lines. Click here to reveal the menu, and head to ‘My Account’. You’ll then be able to update your password.

Teams

How do I create a team?

When registering for the walk, you’ll be asked if you’d like to create a new team or join a team page. This must be done when registering for the event.

To Join or Create a team:

If you haven’t already registered, start by finding your walk and clicking ‘Register’. As you move through the registration process, you’ll be asked to select your fundraising page preference, which will include selecting either ‘Create’ or ‘Join a Team’

Follow the steps to create your fundraising page and team page. Only one person has the ability to edit a team page and add members, so decide who that person will be before you set up the team page.

Please note: If you’ve already registered but have not set up an individual fundraising page (or someone else registered for you) and change your mind about fundraising, please contact help@walk4braincancer.com.au to get a page created.

By creating a team page, you’ve also created an individual fundraising page. Please direct your friends and family, who only wish to donate and not attend, to your individual fundraising page. If you direct people to donate to your team page, the funds will be part of a generic pool of that page and not against your name. This can make things confusing when it comes to thanking people for individual donations.

How do I join a team?

To join a team, you must be registered for a walk.

Join with your individual fundraising page: This allows you to show how much you have contributed to the team page as an individual when you direct people to donate to your individual fundraising page.

– If you haven’t already registered, start by finding your walk and clicking ‘Register’. As you move through the registration process, you’ll be asked to select your fundraising page preference, which will include selecting either ‘Create‘ or ‘Join a Team‘. Under ‘Join a Team‘ you’ll be able to search for the name of the team you want to join. Your name and fundraising page will then appear on the team page. This allows you to show how much your individual efforts have contributed to the team.

Please note: If you’ve already registered but have not set up an individual fundraising page (or someone else registered for you) and change your mind about fundraising, please contact help@walk4braincancer.com.au to get a page created.

–  If you’ve registered and already have an individual fundraising page, log-in at the top of www.walk4braincancer.com.au and go to ‘My Pages‘ at the top right of the page. Click on your fundraising page and click ‘Update Details‘ on the top left hand side of the page. You then have the option to ‘Join, Change or Leave a Team’.

Previously, you were able to join a team as a ‘Name only member’. This feature has now been removed. In order to ‘Join a Team’ online, you must have a fundraising page to be part of the team fundraising page.

How do I add people to my team?

Login at the top right-hand side of the home page, click ‘My Pages’ and ‘View Team Page’.

You can click on the social media buttons to share via social, or email. Friends and family can register to walk and create a fundraising page under your team name.

When your friends and family are registering for a walk, they can select ‘join a team’ and search for your ‘Team Name’.

Does everyone on my team need to have a fundraising page?

Yes. Everyone must have a fundraising page in order to be added to your team. This way, it shows how much each team member has raised alongside the collective total on the team page. It’s a great way to bring out the competitive spirit of your teammates and encourage fundraising.

Does everyone on my team need to register for the event?

Yes! If they are attending the walk, they need to register and in order to create their own fundraising page, they’ll also need to register for the walk.

Fundraising

When I log into my account, the page is blank?

This is likely happening because you have registered with a different email address or you have not set up a fundraising page. Please ensure you have the correct login details which you used to register.

How do I create an individual fundraising page?

In order to set up a fundraising page, you will need to be registered to an event.

If you haven’t already registered, start by finding your walk and clicking ‘Register’. As you move through the registration process, you’ll be asked to select your fundraising page preference.

This is where you can create or join a team, or, create an individual page.

How do I edit my fundraising page or team?

Log-in at the top of www.walk4braincancer.com.au and go to ‘My Pages’ via the menu in the top right of the page.

Under ‘View Page’ you will see the button ‘Update Page’ when you can add your story, images, updates and more.

Is my registration fee included in my fundraising total?

No. The registration fee goes towards the cost of putting on the event. Anything you then raise goes directly towards helping find a cure for brain cancer.

How can I get friends and family to donate to my page?

Once you are logged into your account, your fundraising page has shareable social and email links can use. Alternatively, you can copy paste your page unique URL and share. From there they’ll be able to click ‘Donate’ and leave a message of support.

I have an existing fundraising page from a previous Walk4BrainCancer event. Do I need to create a new one?

Due to the new Walk4BrainCancer platform this year, your historical fundraising pages are no longer accessible.

Please create a new page for the 2019 event. You’ll be able to share, create a team and post updates as you go.

Can I donate anonymously?

Yes you can. When filling in your details to donate, you can select ‘Make my donation anonymous’ to leave your donation anonymously.

Event Day

How early do I need to arrive before the walk starts?

We encourage everyone to arrive around 45 minutes before the advertised start time. You’ll need to check in, get acquainted with your new friends, and leave time to buy Walk4BrainCancer merchandise, if you haven’t already. There are also likely to be speeches before the event, which you won’t want to miss.

What do I need to bring with me on the day?

Comfortable shoes, sunscreen, a hat and a reusable water bottle to fill up at the event. If you forget a water bottle, you can buy a Cure Brain Cancer Foundation bottle at the walk.

Is there parking available at my walk?

Parking depends on the walk location. We’ll send you the event details closer to the time which will have the event-specific information. We encourage you to make use of public transport where possible.

Will there be merchandise available on the day?

Yes! The merchandise listed in the Walk4BrainCancer online store will also be available at most events, check the event page to confirm for your local walk. Stock is subject to stock availability so we suggest you order in advance to avoid disappointment on the day.

What food and beverage options will be available on the day?

All flagship walks (organised by Cure Brain Cancer Foundation) will have a BBQ, as well as tea and coffee available on the day. We cater to gluten free and vegetarians too. Please refer to the event page of your local walk to confirm.

Is my walk accessible for wheelchairs/prams?

All of the events run by Cure Brain Cancer Foundation are completely accessible, except Walk4BrainCancer Manly. This is due to the many stairs on the walk from Shelly Beach to Curl Curl. If you’re attending a community walk, please contact your walk organiser directly to confirm accessibility. You can find their contact information on the event page.

Can I bring my dog to a walk?

If they’re kept on a leash at all times, you absolutely can.

Will there be ATM facilities at the walk?

No. Most of our walks are in public parks with no ATM facilities close by. We recommend bringing cash with you if you’re looking to purchase anything on the day. We do accept eftpos at the merchandise and registration stand.

Will my event go ahead if it is raining?

Yes, Walk4BrainCancer takes place come rain, hail or shine! The event will continue where possible, even in heavy rain and refunds won’t be issued unless the weather is deemed unsafe. We recommend you come prepared for the likely conditions on the day. Where bad weather is a safety issue, we may delay the start, suspend, or cancel the walk and you’ll be informed by email and social media in advance of the walk.

Merchandise

How long will it take for my merchandise order to arrive in the post?

If you select Standard Post, your merchandise should arrive within 5-7 business days. Alternately, select Express Post as your postage option and you should receive your items in 3-4 business days.

How long before my walk do I need to order merchandise, in order for it to arrive on time?

We encourage you to order as soon as possible to ensure you get your items in time. We suggest leaving at least ten days to ensure the items get to you in time. Alternately, select Express Post as your postage option and you should receive your items in 3-4 business days.

How long does it take for a custom t-shirt to be produced and delivered?

It takes around two weeks for a custom t-shirt to be produced and posted. As they’re extra special, they take a bit longer to be printed. To be sure you receive this in time for your event, please order three weeks in advance.

Why is there a minimum order on custom t-shirts?

Our production team needs to spend time setting up your team’s design and making sure that your shirts look amazing. The minimum to make this cost effective for us, and you, is five shirts.

What are the photo requirements for custom t-shirts?

In order to get a great result for your custom t-shirt, we need you to supply a high-resolution image so the photo on your t-shirt doesn’t look blurry or pixelated.

We suggest using a photo that is in JPEG format and minimum 300dpi, or at least 1299 pixels high x 1299 pixels wide.

Alternatively, you can email info@curebraincancer.org.au with your order number and we’ll ensure the right photo is printed on your shirt.

You can check whether your photo meets these requirements by following these steps:

• Right click on the saved image on your computer
• Go to properties
• Click on the ‘details’ tab
• All the information you’re looking for is in the ‘image’ section of this screen

Host a Walk

How can I register my interest to host a walk?

Click ‘Create a Walk’ on the website, and submit your details, with your walk ideas. Otherwise, you can email info@walk4braincancer.com.au with your contact details and a little information about where your walk will take place. A member of our team will be in touch!

What support is available for walk hosts?

We have a Community Walk Host Toolkit, which will get you off to the right start and ensure you have everything you need to host your walk. We also have a dedicated community staff member who is on hand to provide support, guidance and answer any questions you may have throughout your experience.

Volunteering

How can I register my interest in volunteering at a walk?

Please email volunteer@curebraincancer.org.au with your contact details and the walk you’d like to volunteer for, and a member of our team will get in touch.

What is involved in volunteering?

Our wonderful volunteers help in all aspects of the day, from checking-in participants, course marshalling, selling merchandise, BBQing and sometimes even face painting! Opportunities can vary from walk to walk and we always try to place volunteers in roles most comfortable for them, so please get in touch if you’d like to find out more about the walk in your area.

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