FAQs

Click ‘SIGN UP‘ on the homepage or the menu bar of the Walk4BrainCancer website. 

Select the walk you’re attending and you’ll be asked to choose if you’d like to register and fundraise or register and create/ join a team. Once you’ve selected an option you can then select the number and type of tickets you’d like to purchase and progress to payment. 

To create a team, you first need to have registered for a walk and have set up a team fundraising page. There are two options you’ve when joining a team: 

Option 1. If you haven’t already registered, start by finding your walk and clicking ‘REGISTER‘. Then as you move through the registration process and create your fundraising page, select ‘Yes, I’d like to create a new team‘. Once you finish the registration process, your name will appear on that team’s page. This allows you to show how much your individual efforts have contributed to the team.   

Option 2. If you’ve registered and already have an individual fundraising page, sign in at the top of this page and go to ‘MY ACCOUNT’. Click on your fundraising page and click ‘Create or Join a Team’, and create your team.

Please note: If you direct people to donate to your team page, the funds will be part of a generic pool for that page and not against your name. This can make things confusing when it comes to thanking people for individual donations.

To join a team, you first need to be registered for a walk. There are two options when joining a team: 

Option 1. Join a team during registration If you haven’t already registered, start by clicking ‘REGISTER’. Then as you move through the registration process and create your fundraising page, select ‘Yes, I’d like to join an existing team’ and find the team you want to join in the drop down. Once you finish the registration process, your name will appear on that team’s page. This allows you to show how much your individual efforts have contributed to the team.  

Option 2. Join a team from your fundraising page  If you’ve registered and already have an individual fundraising page, sign in at the top of this page and go to ‘MY ACCOUNT’. Click on your fundraising page and click ‘Create or Join a Team’, search for the team name or organisers name and select the team you wish to join. 

If you’ve already registered but not set up an individual fundraising page (or someone else registered for you), check your registration email as it contains instructions for setting up your fundraising page and joining a team. 

Each fundraiser can join a team directly from their fundraising page, once they have registered.

If you’ve registered and already have an individual fundraising page, sign in at the top of this page and go to ‘MY ACCOUNT’. Click on your fundraising page and click ‘Create or Join a Team’, search for the team name or organisers name and select the team you wish to join. 

If you haven’t already registered, start by clicking ‘REGISTER’. Then as you move through the registration process and create your fundraising page, select ‘Yes, I’d like to join an existing team’, find the team you want to join in the drop down. Once you finish the registration process, your name will appear on that team’s page. This allows you to show how much your individual efforts have contributed to the team.

We encourage everyone who is fundraising to have their own fundraising page, which they should then link to the team. This shows how much each team member has raised alongside the collective total on the team page. It’s a great way to bring out the competitive spirit of your teammates and encourage fundraising.

If they are attending the walk, they need to register. In order to create their own fundraising page, they’ll need to register for the walk.

This is likely happening because you’ve inadvertently ‘hidden’ your page, which means it’s still a draft and not published on the website. To publish your page, sign in to your account at the top of any page and go to ‘MY ACCOUNT’. Under ‘MY FUNDRAISING‘, you’ll see your fundraising page, and a button to ‘EDIT’ on the right-hand side. This will take you to your fundraising page.  Click on ‘EDIT PAGE’, uncheck ‘HIDE MY PAGE’ and click ‘DONE’. Please ensure you’re happy with your page as completing these steps will publish your page.

To set up a fundraising page you first need to register for a walk. There are three ways of setting up your fundraising page: 

• Option 1. Select ‘REGISTER NOW’ follow the prompts, registering for walk will automatically create you a fundraising page.
• Option 2. If you’re already registered, but haven’t set up an individual fundraising page (or someone else registered for you), check your registration email as it contains instructions for setting up your fundraising page 
• Option 3. If you’ve registered and not received a welcome email, please check your spam folder 

Alternatively, sign in to your account at the top of any page and go to ‘MY ACCOUNT’. Then, go to www.walk4braincancer.com.au/my-fundraising/validate and follow the prompts. 

Log-in at the top of www.walk4braincancer.com.au and go to ‘My Pages’ via the menu in the top right of the page.

Under ‘View Page’ you will see the button ‘Update Page’ when you can add your story, images, updates and more.

You can send them your page’s unique URL. From there they’ll be able to click ‘DONATE’ and leave a message of support. This URL is unique to you and is there for you to share your page to your contacts via email or social media. 

When going through the checkout, you can select to leave your donation anonymously. 

You’ll receive an email when you hit both targets with a unique code to enter and select your size in our shop.

Enter your size and delivery details and they’ll be on their way!

Orders should arrive within 7-10 business days and you’ll also receive a tracking code once they’re out for delivery.

We are waiting on delivery of our newly designed W4BC Caps, we are expecting the stock to arrive min-September to our warehouse, which means you your W4BC cap should arrive to you, in the post mid to late September.

You will automatically receive an email with your special code to claim your free teeshirt in our Walk4BrainCancer shop. If you haven’t received an email, make sure you’ve 1) Fundraised over $150 2) Checked your spam folder.

If you are still having trouble – email: help@walk4braincancer.com.au

If you select Standard Post, your merchandise should arrive within 7-10 business days. Alternately, select Express Post as your postage option and you should receive your items in 5-7 business days.

We encourage you to order as soon as possible to ensure you get your items in time. We suggest leaving at least 10 business days to ensure the items get to you in time.  Alternately, select Express Post as your postage option and you should receive your items in 5-7 business days.

Please email info@walk4braincancer.com.au with your contact details and a little information about where your walk will take place. We will be in touch very soon! 

We have a Community Walk Host Toolkit, which will get you off to the right start and ensure you have everything you need to host your walk. Please email info@walk4braincancer.com.au to speak with a dedicated community staff member who is on hand to provide support, guidance and answer any questions you may have throughout your experience.

We are in need of volunteers across all our flagship events. Send an email to info@walk4braincancer.com.au and let the Walk4BrainCancer team know which walk you want to volunteer for, if you have volunteered for one of our previous walks and if you have a preferred role on the day.

Ensure you’re logged into your account by clicking ‘Login’ on the top right-hand side of the screen. Then, on your individual fundraising page, follow these steps:

1. On the left-hand side of your page, click ‘Link App’

2. You’ll be given the option to connect Fitbit or Strava, click ‘Start’ to select the fitness app login process:

3. Follow the log in steps for your chosen device and authorise the use on the Walk4BrainCancer platform

4. You can then return to your page and your fitness tracker is connected!

Once you have connected your fitness tracker, it will automatically show it your updates on your fundraising page.

You can absolutely add your KM’s manually. Ensure you’re logged into your account by clicking ‘Login’ on the top right-hand side of the screen. Then, on your individual fundraising page, follow these steps:

1. On your fundraising page, you will be logging your KM’s under your Recent Updates

2. Click the stick figure, to add a ‘Training Update’. Select your activity and input your distance and a photo should you choose.

3. Choose whether you’d like to notify your donors about your walk, then Select ‘Post Update’

4. You’re all set! You can do this as many times as you like.