fbpx
img

FAQs

We answer your frequently asked questions to make registering and fundraising simple

You can find answers to some of the most common questions below. If your question still remains unanswered, please use the contact page and we’ll be more than happy to help!

Registration

How do I register?

Click ‘SIGN UP NOW on the homepage or the menu bar of the Walk4BrainCancer website. 

Youll be asked to choose if you’d like to register and fundraise or register and create/ join a team. Once you’ve selected an option you can then select the number and type of tickets you’d like to purchase and progress to payment. 

Teams

How do I create a team?

To create a team, you first need to have registered for a walk and have set up a team fundraising page. There are two options youve when joining a team: 

Option 1. If you haven’t already registered, start by finding your walk and clicking REGISTER AND CREATE A TEAM. Then create your fundraising page and a separate team page. Only one person has the ability to edit a team page and add members, so decide who that person will be before you set up the team page 

Option 2. If you’ve already registered but not set up an individual fundraising or team fundraising page, please email help@walk4braincancer.com.au and a member of the team will be in touch to help out!

Please note: By creating a team page, youve also created an individual fundraising page. Please direct your friends and family, who only wish to donate and not attend, to your individual fundraising pageIf you direct people to donate to your team page, the funds will be part of a generic pool for that page and not against your name. This can make things confusing when it comes to thanking people for individual donations.

How do I join a team?

To join a team, you first need to be registered for a walk. There are two options when joining a team: 

Option 1. If you haven’t already registered, start by clicking ‘REGISTER AND JOIN A TEAM’. Then create your fundraising page, select the team you want to join, and your name will appear on that team’s page. This allows you to show how much your individual efforts have contributed to the team.  

If you’ve already registered but not set up an individual fundraising page (or someone else registered for you), check your registration email as it contains instructions for setting up your fundraising page and joining a team. 

If you’ve registered and already have an individual fundraising page, sign in at the top of this page and go to ‘MY ACCOUNT’Click on your fundraising page and click ‘JOIN TEAM’, search for the team name or organisers name and select the team you wish to join. 

Option 2. If you’d prefer not to create an individual fundraising page, you can join as a ‘NAME ONLY’ team memberYour name will appear on the team page, but your fundraising contribution won’t be visible. Ask the team organiser to add you as a ‘NAME ONLY’ member (refer them to question 4 below). 

How do I add people to my team?

Sign in at the top of this page and go to ‘MY ACCOUNT’Select your team fundraising page and scroll down and click on ‘ADD TEAM MEMBERS’. You’ll then be prompted to ‘INVITE BY EMAIL’ or ‘ADD NAMES ONLY’ to your team: 

  • INVITE BY EMAIL:  This allows your friends and family to register to walk and create individual fundraising pages associated to your team 
  • ADD NAMES ONLY: you can enter names only for those who don’t wish to set up an individual fundraising page, but are taking part in the walk e.g. children under five years 
Does everyone on my team need to have a fundraising page?

We encourage everyone who is fundraising to create their own fundraising page, which they should then link to the team. This shows how much each team member has raised alongside the collective total on the team page. It’s a great way to bring out the competitive spirit of your teammates and encourage fundraising.

Does everyone on my team need to register for the event?

If they are attending the walk, they need to register. In order to create their own fundraising page, theyll need to register for the walk.

Fundraising

When I log into my account, the page is blank?

This is likely happening because you’ve inadvertently ‘hidden’ your page, which means it’s still a draft and not published on the website. To publish your page, sign in to your account at the top of any page and go to MY ACCOUNT’. Under ‘MY FUNDRAISING, you’ll see your fundraising page, and a button to ‘EDIT’ on the right-hand side. This will take you to your fundraising page.  Click on ‘EDIT PAGE’, uncheck HIDE MY PAGE and click DONE’. Please ensure you’re happy with your page as completing these steps will publish your page. 

How do I create an individual fundraising page?

To set up a fundraising page you first need to register for a walk. There are three ways of setting up your fundraising page: 

  • Option 1. Select REGISTER AS AN INDIVIDUAL’ when you register and follow the prompts 
  • Option 2. If you’re already registered, but haven’t set up an individual fundraising page (or someone else registered for you), check your registration email as it contains instructions for setting up your fundraising page 
  • Option 3. If you’ve registered and not received a welcome email, please check your spam folder 

Alternatively, sign in to your account at the top of any page and go to ‘MY ACCOUNT’Then, go to www.walk4braincancer.com.au/my-fundraising/validate and follow the prompts. 

How do I edit my fundraising page or team?

Log-in at the top of www.walk4braincancer.com.au and go to ‘My Pages’ via the menu in the top right of the page.

Under ‘View Page’ you will see the button ‘Update Page’ when you can add your story, images, updates and more.

How can I get friends and family to donate to my page?

You can send them your page’s unique URL. From there they’ll be able to clickDONATE’ and leave a message of support. This URL is unique to you and is there for you to share your page to your contacts via email or social media. 

Can I donate anonymously?

When going through the checkout, you can select to leave your donation anonymously. 

Do I need to let you know that i've passed $150 or $300 to receive my W4BC t-shirt and cap?

No. These incentives are automatically sent out when you pass these fundraising targets.

Merchandise

How long will it take for my merchandise order to arrive in the post?

If you select Standard Post, your merchandise should arrive within 5-7 business days. Alternately, select Express Post as your postage option and you should receive your items in 3-4 business days.  

How long before my walk do I need to order merchandise, in order for it to arrive on time?

We encourage you to order as soon as possible to ensure you get your items in time. We suggest leaving at least ten days to ensure the items get to you in time.  Alternately, select Express Post as your postage option and you should receive your items in 3-4 business days.

How long does it take for a custom t-shirt to be produced and delivered?

It takes around two weeks for a custom t-shirt to be produced and posted. As they’re extra special, they take a bit longer to be printed. To be sure you receive this in time for your event, please order two weeks in advance.

Why is there a minimum order on custom t-shirts?

Our production team needs to spend time setting up your team’s design and making sure that your shirts look amazing. The minimum to make this cost effective for us, and you, is five shirts.

What are the photo requirements for custom t-shirts?

In order to get a great result for your custom t-shirt, we need you to supply a high-resolution image so the photo on your t-shirt doesn’t look blurry or pixelated.

We suggest using a photo that is in JPEG format and minimum 300dpi, or at least 1299 pixels high x 1299 pixels wide.

Alternatively, you can email info@curebraincancer.org.au with your order number and we’ll ensure the right photo is printed on your shirt.

You can check whether your photo meets these requirements by following these steps:

• Right click on the saved image on your computer
• Go to properties
• Click on the ‘details’ tab
• All the information you’re looking for is in the ‘image’ section of this screen

Host a Walk

How can I register my interest to host a walk?

Please email info@walk4braincancer.com.au with your contact details and a little information about where your walk will take place. We will be in touch very soon! 

What support is available for walk hosts?

We have a Community Walk Host Toolkit, which will get you off to the right start and ensure you have everything you need to host your walk. We also have a dedicated community staff member who is on hand to provide support, guidance and answer any questions you may have throughout your experience.

Recording Your Steps

How do I connect my fitness apps?

Ensure you’re logged into your account by clicking ‘Login’ on the top right-hand side of the screen. Then, on your individual fundraising page, follow these steps:

  1. On the left-hand side of your page, click ‘Link App’

2. You’ll be given the option to connect Fitbit or Strava, click ‘Start’ to select the fitness app login process:

3. Follow the log in steps for your chosen device and authorise the use on the Walk4BrainCancer platform

4. You can then return to your page and your fitness tracker is connected!

Once I have connected my app, will my walk automatically be added onto my fundraising page?

Once you have connected your fitness tracker, it will automatically show it your updates on your fundraising page.

I don't have Strava or Fitbit, can I add my KM's manually?

You can absolutely add your KM’s manually. Ensure you’re logged into your account by clicking ‘Login’ on the top right-hand side of the screen. Then, on your individual fundraising page, follow these steps:

  1. On your fundraising page, you will be logging your KM’s under your Recent Updates

 

2. Click the stick figure, to add a ‘Training Update’. Select your activity and input your distance and a photo should you choose.

3. Choose whether you’d like to notify your donors about your walk, then Select ‘Post Update’

4. You’re all set! You can do this as many times as you like.

Proudly supported by